Victrio - Transforming Call Center Authentication and Security

Faster Authentication for Customers

Victrio’s silent screening reduces security questions

Victrio silently authenticates callers by matching their audio profile, without requiring specific enrollment or verification questions. Victrio updates agents of matches in real time, which reduces security questions and agent handle time. Legitimate customers enjoy a faster and easier call experience.

Stop the Professional Fraudster

Victrio stops 80% more fraud by recognizing fraudster voices

Victrio’s silent screening stops fraudsters on a call by matching their voice and call behavior against previous attacks. With Victrio running, clients stop 80% more fraud, and discover that the majority of total fraud is repeat attacks by professional fraudsters. Victrio maintains the largest fraudster voiceprint database in the world.

Proven Solution for Identity Confidence

Victrio clients include 3 of the top 5 financial institutions

Leading call centers use Victrio for better security and customer experience. Victrio shortens the authentication process and increases fraud detection by screening caller audio - against voice biometric, signal, and metadata profiles. Victrio clients improve customer satisfaction, stop more fraud, and reduce agent handle time costs.

ANALYST RECOGNITION

Victrio named Gartner Cool Vendor in Security: Identity and Access Management 2013

FINANCIAL SERVICES CLIENTS

Financial call centers adopt Victrio for better call center security and authentication. Victrio’s call screening stops more fraud while reducing security questions, which improves customer experience and lowers agent handle times. Victrio clients include 3 of the top 5 financial firms.

REAL FRAUDSTERS TRACKED

Finally the fraudster is trackable. Once Victrio has profiled a fraudster's voice, they're detected on all future calls – even before they commit fraud. When you listen to a real fraudster at work, their audio trail spans multiple accounts over time. Victrio proactively stops even 'setup' calls that precede an account takeover.

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