At the end of a screening call agents know if it is a fraudster that has fooled them before. Victrio rapidly increases your operating margins by reducing both hard fraud and friendly fraud, increasing legitimate customer satisfaction and lowering analyst time spent on the phone. These powerful benefits are delivered with no changes to your business process. Victrio serves the online retail, financial services, insurance and telecom sectors.
Credit card thieves often talk their way into getting online merchants to ship them products. Now Victrio wants to use the criminals´ own voices to stop them. Today the company introduced a new credit risk management solution that identifies fraudsters by their voice during credit card authorization phone calls. - read more.