Call centers see significantly greater fraud savings and other benefits with Victrio´s new technology for phone channel security. With the capability to passively recognize a known fraudster’s or known customer’s unique voiceprint during a live agent or IVR call, Victrio clients can:> Greatly increase fraud detection
> Improve customer satisfaction
> Lower agent handle time
Victrio clients include leaders in financial services, telecommunications, and other industries. These industries have seen the growth of professional fraudsters who repeatedly attack their call centers for account takeovers and social engineering, using rich stolen identities, fake caller ID, and other tools. Victrio helps call centers combat and stop them.
Victrio´s patent-protected voice biometric technology achieves unprecedented accuracy and speed at scale, including high detection rates and low false positive rates for large call volumes and databases. Victrio systems can operate in different deployment models, including:> In real time during agent calls
> In real time during IVR responses
> Near-real time from call recordings
Victrio implementation requires minimal client IT resources. The Victrio system readily integrates into existing call center infrastructure and recording systems like NICE, Witness, and others, making IT requirements lightweight.