About Victrio, Inc.
Victrio transforms call center security and customer experience. Victrio scores the “Identity Confidence” of live caller audio for authentication and fraud detection. Victrio silently screens live calls – without caller interruption – using voice biometrics, signal, and metadata analysis, against profile databases. Matches are reported to live agents, reducing the number of security questions – so legitimate customers enjoy a faster and easier call experience. Victrio clients improve customer satisfaction, stop more fraud, and reduce agent handle time costs.
Victrio clients include some of the largest U.S. banks and card issuers. Victrio integrates quickly with existing call recording and fraud management systems.
As of October 29, 2013, Verint and Victrio have become one. Learn more in the press release.