Victrio clients include 3 of the top 5 financial institutions

A growing number of financial leaders use Victrio to improve call center security, including:

  • Banks
  • Card Issuers
  • Merchant Acquirers

Client benefits:

  • Increase fraud reduction – Victrio stops the professional fraudsters that systematically cause most fraud losses.
  • Reduce security questions and customer interruption – Victrio works passively and doesn’t disturb customers or existing KBA systems.
  • Screen live agent calls, IVR calls, or call recordings, in real time and near-real time.
  • Deploy as a Victrio-hosted service or on-premise solution, as needed.

Global Fraudster Database (among participating clients)

Victrio hosts a shared Global Fraudster Database among participating clients. Participating clients have detected first-time callers who have defrauded other banks or wireless carriers. Victrio data shows a high degree of fraudster 'overlap'. A sizeable number of fraudsters are observed attacking multiple institutions, often on the same day. The program adheres to strict privacy and governance policies.

Case Study»