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At the end of a call center interaction, customer service agents often have an inkling if that same caller is actually a fraudster that has been through the call center before. They are usually right. Fraudsters have moved to the call center channel more and more as new technologies have locked down the web.

Victrio replaces suspicion with objective comparison of caller voices against a known universe of fraudster voices using innovative voiceprinting technology. Using Victrio, call centers can move from unactionable hunches to actionable feedback in order to realize an immediate reduction in fraud rates. Victrio´s voiceprinting solution is being enthusiastically embraced by the wireless telecommunications and financial services sectors to help realize an almost immediate impact on fraud.

Fraudsters often talk their way into getting call center agents to change important account details in their favor, establish new accounts, and ship them products. Now Victrio wants to use the criminals´ own voices to stop them.

Victrio has deployed solutions across a variety of industries to stop fraud. Through client experience Victrio has learned:

Nearly 50% of enterprise fraud now takes place through the call center
Of that fraud, nearly 80% of it can be attributed to a relatively small number of repeat or professional fraudsters

To deal with these challenges, Victrio has introduced a new credit risk management solution that identifies fraudsters by their voice and blunts their devastating impact on businesses.