Online Retail

The good news: order volumes keep increasing. The bad news: fraudulent orders keep rising too, putting more and more pressure on your fraud analysts. Sophisticated rules engines promise to help you keep up with sophisticated fraudsters, but that means there are more screening calls to make than ever. Your risk agents are put in the difficult position of trying to sort the good clients from the bad crooks.

Victrio lets you turn the tables on career fraudsters. By using their own voice to recognize them, you can stop them in real-time, before they can fool you again. It also provides an effective solution to the delicate problem of "friendly fraud" many online retailers face. Merchants that cater to high value clients may be reluctant to confront this issue directly, even if they know it is happening on a specific account. The Victrio risk management system lets you discretely prevent it from reoccurring, because it will recognize the ´friendly´ fraudster´s voice and allow your agent to decline the transaction without loss.

Victrio benefits to online retailers

Stop fraud:The Victrio voiceprint fraud screening system has an immediate impact on fraud, because at the end of a screening call agents know if it is a fraudster that has fooled them before. Since successful fraudsters keep coming back, Victrio clients start to see lower fraud losses in a matter of weeks.

There are other benefits too:
  • Reduce friendly fraud
  • Reducing agent phone time by up to 75%
  • Retaining legitimate customers

    • Save analyst time: Victrio´s technology uses voiceprinting to identity fraudsters, and can arrive at an answer very quickly after the call starts. Typical screening calls can last 20 minutes or more, so Victrio can provide huge savings on analyst time spent on the phone.

    Retain legitimate customers: Victrio allows online issuers to retain legitimate customers by making calls shorter and fraud determinations more precise.

    More information:
    For more information about our easy, zero-IT, hosted deployment option and the Victrio Network, where voiceprints are shared by participants, please visit our Solutions page.

    Please click here for a free demo of the Victrio voice-based risk management system.

    You can also request our whitepaper on how Victrio can help reduce your credit card fraud, identity theft and risk management pressures.