Financial Services

Credit card issuers have to stay ahead of highly-sophisticated fraudsters that can inflict significant damage on their operating margins. Victrio helps issuers gain unprecedented visibility into the person behind the fraud attempts, providing large fraud savings in two distinct phases of the account lifecycle.

Falcon-driven alert calls
With the decreasing cost of processing power, there are more Falcon-generated alerts than ever to sort through. Victrio can provide issuers the edge against sophisticated fraudsters in the alert calls that result from Falcon. Because Victrio can pinpoint the fraudster with unprecedented accuracy, issuers can look for significant savings from deploying Victrio transparently on these calls, while completing these calls up to 75% faster.

Account acquisition process
During the application process, Victrio can listen in on outbound screening calls that are made to suspicious applicants. Victrio can also transparently handle account activation calls. Just as outlined above, Victrio can help stop fraud, save agent time and retain legitimate customers in these issuer processes as well.

Victrio benefits for credit card issuers
Stop fraud: Victrio´s technology can unobtrusively listen in on conversations between the agent and the screenee, and provide a determination before the end of the call on whether the screenee has been marked before as a fraudster. Sophisticated fraudsters who have evaded screening processes because they know the answers to your screening questions can now be detected just by their voice.

Save agent time: Calls can be up to 75% shorter, since Victrio requires only a few short questions before coming to a determination. This enhances the operational efficiency of screening agents, allowing a greater number of calls to be processed.

Retain customers: With Victrio, calls can be much quicker, which reduces the inconvenience for customers. Since Victrio does not care about the actual content of the conversation - it needs only the raw voice audio - Victrio can arrive at an answer even if the issuer is just verifying account information. Customers do not have to be placed in the awkward position of proving they are legitimate.

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