Integration

The Victrio system can be integrated at three points in your call center infrastructure:

Victrio Integration Processing Fraud Handling Response Time
ACD/PBX to capture Live Agent Call
Real time processing with CTI integration to call center agents Fraud identified in real time and routed to fraud operations Real time
Call Recording System
Near-real time processing of call recordings with integration into fraud management systems Transaction identified for investigation by fraud analysts Near-real time - within minutes of call conclusion
Speech-Based IVR
Real time processing with CTI integration to call center agents Identified fraud flagged for routing to fraud operations call center agents Real time




Deployment»