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Home » Solution

• Solution Overview
• Deployment Options

Solution Overview

Victrio uses the unique characteristics of the fraudster´s voice to identify them at the end of a regular phone call. Human voices are highly unique, which allows Victrio to achieve unprecedented levels of accuracy and very low false positive rates.

The Victrio system pinpoints returning fraudsters by their voice. Victrio collects audio from calls into and out of the business and compares it to the voiceprints of fraudsters in its database. If there is a match, the system generates an alert back to the business requesting the screening. Because of the centralized nature of the fraudster database, the Victrio system is delivered as a Software-as-a-Service (SaaS) over secure network links.

Victrio complements current fraud protection systems, like rule-based engines for online retailers and Fair Isaac´s Falcon Fraud Manager for credit card issuers and banks. These systems flag suspect transactions and trigger an authorization phone call. The problem is that whether you screen out a career fraudster today or not, the same criminal will come back tomorrow to try again with a different stolen credit card or identity. And they keep coming back.

Until now, there was no other way to connect all these different fraud incidents to a common thief. This is the first technology that can actually target the career fraudster. Even if the criminal buys a fresh batch of stolen identities or gets a new Internet address and PC, Victrio can stop him. Once he opens his mouth.

Victrio offers a wide variety of deployment modes to easily fit in to your IT and phone infrastructure. For more information, please click here.

Victrio offers its customers the option of participating in the Victrio Network, where voiceprints are shared by participants. This powerful feature allows for fraudsters to be rapidly shut down at multiple customers sites based on a single fraud report. The Victrio Network accepts customers from different industries and verticals, since fraudsters tend to migrate between industries. This allows Victrio to have broad cross-industry impact on the fraud problem.

The Victrio system is designed to provide customers with detailed reports and analysis that provide insight and control over various aspects of the Victrio system.

The Victrio system and network are designed to be PCI DSS v1.1 compliant, with v1.2 compliance planned shortly. Customers can rest assured that Victrio takes the security of their data very seriously.

Victrio´s system, because it collects only the sound of the voice, and does NOT require any sensitive personal information to be collected, can be deployed without violating customer privacy. Customers simply do not collect sensitive personally identifiable information during the call, and if they have to, they can simply pause Victrio´s audio collection while sensitive information is being collected.